The potential of shared service centers are numerous. Among the most important are cost efficiencies, increased company flexibility and increased service levels. The HR function, next to the finance function, purchasing, information system and marketing, is typically included in service centers.

Implementing a shared service center poses many questions:

• Where should my center(s) be located?
  
• What type of technology should be utilized to support the organization?
  
• What is the most compelling business case for change?
  
• How should I manage the change?
  
• What is the right implementation sequence? Should I start with consolidation or reengineering?
  
• Should I organize my processes around geography, business, or neither?

KPMG’s Advisory Services practice has wide experience with assisting businesses with shared service centers and can help you attain all the potential of shared service centers.